ChatGPT Dots not showing up? Find the cause and fix it

You're paying for a plan with Dots, you open ChatGPT, and there's no Your dot anywhere. Your dot is one row in the sidebar, right under New chat. When the row is missing, the cause is the place you're looking, your plan, your region, your workspace, or a rollout that hasn't reached you yet.

#Find your fix

Start here. Answer a few questions about your plan and where you're looking, and each path ends in one thing to do.

#Where your dot should appear

If the tool sent you to look again, this is the spot. In a browser and in the desktop app, Your dot is the second row of the sidebar, and once you've named your dot the row shows its name.

#Try these in order

Right place and still no row? Each of these is quick and safe. Stop when Your dot appears.

1. Switch the desktop app to ChatGPT

   Click Codex at the top of the sidebar and choose ChatGPT. The app can reopen in Codex mode, so check this even if your dot was there yesterday. If the app then shows Create your dot, click Continue: it's the same dot.

   

2. Go straight to your dot

   On a computer, open chatgpt.com/dots. It opens your dot, or the screen that creates it, when your account has access.

3. Reload, then sign out and back in

   Reload the browser tab, or quit the desktop app and open it again. Still nothing? Sign out of ChatGPT and sign back in, so the app loads your account from scratch.

4. Update the phone app

   On a phone, install the latest ChatGPT app from the App Store or Google Play, then sign out and back in.

5. Check for an incident

   If your dot was there and is now gone everywhere, look at status.openai.com. During an incident, wait for it to clear before changing anything.

6. Give the rollout a few days

   Dots reach accounts gradually. If your plan and region are right and you upgraded this week, check once a day.

#If you see a message instead

Sometimes the row or a Create your dot link is there, and clicking it gets you a message. Find yours in the first column.

Dots error messages decodes the rest.

#If you're on a Business or Enterprise workspace

At work there's one more gate, and it belongs to your admin: your seat has to include a dot, and the workspace has to have dots switched on.

• Business: you need a Premium seat, and the owner turns on Allow members to use dots under Permissions & roles.
• Enterprise, Edu and Healthcare: an owner enables Use dots (Beta) under Workspace settings, Permissions & roles, Permissions, Workspace default, Workspace capabilities.
• Don't switch dots off and on to test it. Once dots are switched off for a workspace, the switch can refuse to turn back on and show "Dots are not available for this workspace". If that happens, contact OpenAI support.
• FedRAMP workspaces, workspaces with Enterprise Key Management, and workspaces with UAE inference residency can't turn dots on.

Dots for workspace admins has every setting.

#If none of these work

That leaves OpenAI support, at help.openai.com. Put these in your first message so nobody has to ask:

• Your plan, and your seat type if you're on Business
• The country your account is in
• Where you looked: browser, desktop app or phone app
• The exact words of any message you saw, or a screenshot
• The day you upgraded

If your dot exists and only one device is missing it, keep working from a device that shows it. On a phone, Slack reaches your dot without the ChatGPT app.

#Check you've got it

One case where waiting is the wrong fix.

1. 6 October 2026
   Rebuilt around the click-through check and real pictures of where the dot appears.
2. 5 October 2026
   First published.