# ChatGPT Dots not showing up? Find the cause and fix it No Your dot entry in ChatGPT? Answer a few questions to find the cause, see exactly where your dot should appear on each device, and try the fixes in order. *From How to Use Dots, an independent guide (not affiliated with OpenAI). Web version: https://howtousedots.com/not-showing-up Last verified: 2026-10-06.* You're paying for a plan with Dots, you open ChatGPT, and there's no **Your dot** anywhere. Your dot is one row in the sidebar, right under **New chat**. When the row is missing, the cause is the place you're looking, your plan, your region, your workspace, or a rollout that hasn't reached you yet. **In short** - **Look under New chat.** That's where **Your dot** sits in a browser and in the desktop app. On a phone it's the first row of the app's menu. - **In the desktop app, check the word at the top of the sidebar.** If it says **Codex**, click it and choose **ChatGPT**. - **Dots come with Pro, Business Premium and Enterprise.** Free, Go and Plus don't have them. - **Pro doesn't include a dot in the EEA, Switzerland or the UK.** Waiting won't change that. - **Just upgraded?** Access can take several days to reach your account. ## Find your fix Start here. Answer a few questions about your plan and where you're looking, and each path ends in one thing to do. **Interactive: Why is my dot not showing up?** Open it: https://howtousedots.com/widgets/not-showing-up-tree.html What it does: A click-through check for a missing dot. It asks where you are looking, which mode the desktop app is in, your plan, region, seat, workspace switch and how long ago you upgraded, and ends in one action with what you will see when it has worked. Its content as text: ### Why is my dot not showing up? Answer a few questions about where you're looking and what you pay for. Each path ends in one thing to do. Each answer is a link that jumps to the next question or to a result further down this list. Question #### Where are you looking for your dot? - ChatGPT in a browser on a computer → "Which plan are you on?" - The ChatGPT desktop app → "What does the top of the app's sidebar say?" - The ChatGPT app on a phone → "Have you created your dot on a computer yet?" - ChatGPT in a browser on a phone → "Dots don't work in a phone browser" Question #### What does the top of the app's sidebar say? Look at the top left of the window. One word sits there with a small arrow beside it. - Codex → "The app is in Codex mode" - ChatGPT → "Which plan are you on?" Question #### Have you created your dot on a computer yet? - Yes, and I can see it on my computer → "Your phone app needs to catch up" - No, not yet → "A dot has to be created on a computer first" - I tried, and it isn't on my computer either → "Which plan are you on?" Question #### Which plan are you on? Your plan is written under your name in the account menu, at the bottom left of ChatGPT. - Free, Go or Plus → "Your plan doesn't include a dot" - Pro 100, Pro 200 or Pro 500 → "Where is your account based?" - Business → "Which kind of Business seat do you have?" - Enterprise, Edu or Healthcare → "An admin has to turn dots on" Question #### Where is your account based? - The European Economic Area, Switzerland or the UK → "Pro doesn't include a dot in your region" - Anywhere else → "How long ago did you get this plan or seat?" Question #### Which kind of Business seat do you have? Not sure? Your workspace owner can see it under Billing. - Standard → "Standard seats don't include a dot" - Premium → "Are you the workspace owner?" Question #### Are you the workspace owner? - Yes → "What does the dots switch look like?" - No, I'm a member → "Your workspace owner controls dots" Question #### What does the dots switch look like? Open your workspace settings, then **Permissions & roles**. Find **Allow members to use dots**. - It's off → "Dots are switched off for your workspace" - It's greyed out, or there's no dots switch → "Dots haven't reached your workspace yet" - It says "Dots are not available for this workspace" → "The switch is stuck" - It's on → "How long ago did you get this plan or seat?" Question #### How long ago did you get this plan or seat? - Within the last week → "Your account is still in the rollout" - More than a week ago → "Time to ask OpenAI" Your fix #### Dots don't work in a phone browser **Do this**: Open the ChatGPT app on your phone, or use a computer. **It worked when** your dot is the first row of the app's menu. A phone can message and call a dot through the ChatGPT app. A phone browser can't open one at all. [See where it sits in the phone app](https://howtousedots.com/not-showing-up#where-your-dot-should-appear) Your fix #### The app is in Codex mode **Do this**: Click **Codex** at the top of the sidebar and choose **ChatGPT**. **It worked when** **Your dot** appears under **New chat**. The desktop app has two modes. In Codex mode the sidebar lists your projects and can leave the dot out. [See the menu](https://howtousedots.com/not-showing-up#try-these-in-order) Your fix #### A dot has to be created on a computer first **Do this**: Open chatgpt.com on a computer, click **Your dot** under **New chat**, and finish the short setup. **It worked when** you open the phone app's menu afterwards and your dot is the first row. The phone app shows a dot that already exists. It can't create one. [Set up your dot, step by step](https://howtousedots.com/setup) Your fix #### Your phone app needs to catch up **Do this**: Update the ChatGPT app, then sign out of it and sign back in. **It worked when** your dot is the first row of the app's menu, above **Scheduled**. A dot shows in the phone app once the app has the update that supports it. Signing back in makes the app load your account again. [Meanwhile, reach your dot from Slack on your phone](https://howtousedots.com/slack) Your fix #### Your plan doesn't include a dot **Do this**: Choose a plan that includes one: Pro, a Business Premium seat, or Enterprise. **It worked when** **Your dot** appears under **New chat**, which can take a few days after you upgrade. Free, Go and Plus have no dot, and no setting adds one. The lowest-priced plan with a dot is Pro 100 at $100 a month. [What each plan costs](https://howtousedots.com/pricing) · [Check your eligibility](https://howtousedots.com/availability) Your fix #### Pro doesn't include a dot in your region **Do this**: Stop waiting for it on Pro. A Business Premium seat is the plan that includes a dot where you are. **It worked when** you open ChatGPT on the Premium seat and **Your dot** is under **New chat**. On Pro in these regions, clicking through shows a dialog that reads "Dots aren’t available in your region yet". The rollout doesn't change it. [Dots in Europe and the UK: the routes and what they cost](https://howtousedots.com/europe-uk) Your fix #### Standard seats don't include a dot **Do this**: Ask your workspace owner to move you to a Premium seat. **It worked when** **Your dot** appears under **New chat**. In ChatGPT Business only Premium seats come with a dot. A Premium seat is $100 per user per month billed annually, or $125 billed monthly. [What each plan costs](https://howtousedots.com/pricing) Your fix #### Your workspace owner controls dots **Do this**: Ask your workspace owner to open **Permissions & roles** and check that **Allow members to use dots** is on. **It worked when** you reload ChatGPT and **Your dot** is under **New chat**. [Send them the admin guide](https://howtousedots.com/admin) Your fix #### Dots are switched off for your workspace **Do this**: Turn on **Allow members to use dots**, then reload ChatGPT. **It worked when** **Your dot** appears under **New chat** for you and for every member on a Premium seat. [Every admin setting for dots](https://howtousedots.com/admin) Your fix #### Dots haven't reached your workspace yet **Do this**: Leave the setting alone and look again tomorrow. **It worked when** the switch can be turned on. Dots reach workspaces gradually, and access can take several days. A greyed-out switch turns live when your workspace is included. [Every admin setting for dots](https://howtousedots.com/admin) Your fix #### The switch is stuck **Do this**: Contact OpenAI support from help.openai.com and quote the message exactly. **It worked when** support confirms the workspace is unlocked and the switch turns on. This message shows after dots have been switched off for a workspace. OpenAI support can clear it. [Dots error messages, decoded](https://howtousedots.com/error-messages) Your fix #### An admin has to turn dots on **Do this**: Ask a workspace owner to enable **Use dots (Beta)** for your workspace. **It worked when** you reload ChatGPT and **Your dot** is under **New chat**. In Enterprise, Edu and Healthcare workspaces dots are off until an owner enables them under **Workspace settings**, **Permissions & roles**, **Permissions**, **Workspace default**, **Workspace capabilities**. FedRAMP workspaces, workspaces with Enterprise Key Management and workspaces with UAE inference residency can't turn them on. [Send them the admin guide](https://howtousedots.com/admin) Your fix #### Your account is still in the rollout **Do this**: Reload ChatGPT now, then check once a day. **It worked when** **Your dot** appears under **New chat**. Dots reach accounts gradually, and access can take several days after you upgrade. Your plan and region are right, so there is no setting to change. [Quick things to try while you wait](https://howtousedots.com/not-showing-up#try-these-in-order) Your fix #### Time to ask OpenAI **Do this**: Contact OpenAI support from help.openai.com. **It worked when** support confirms your account has access and **Your dot** appears under **New chat**. Your plan, region and timing all check out. Before you write, open chatgpt.com/dots on a computer once: it goes straight to your dot when your account has one. [What to put in your message](https://howtousedots.com/not-showing-up#if-none-of-these-work) ## Where your dot should appear If the tool sent you to look again, this is the spot. In a browser and in the desktop app, **Your dot** is the second row of the sidebar, and once you've named your dot the row shows its name. ![The desktop app's sidebar in ChatGPT mode: the title ChatGPT, then New chat, then Your dot](https://howtousedots.com/assets/shots/not-showing-up-desktop-chatgpt-mode.jpg) Image: Pat Simmons (https://www.youtube.com/watch?v=-fzbEP_sOjk) | Where you're looking | Where the row is | |---|---| | A browser on a computer, at [chatgpt.com](https://chatgpt.com) | Second row of the sidebar. Sidebar closed? Click the sidebar icon at the top of the window | | The desktop app | The same row, when the word at the top of the sidebar is **ChatGPT**. With **Codex** at the top there's no **Your dot** row | | The phone app | First row of the app's menu, by name, above **Scheduled**. It shows only after you've created your dot on a computer | | A phone browser | Nowhere. A phone browser doesn't show your dot at all | ## Try these in order Right place and still no row? Each of these is quick and safe. Stop when **Your dot** appears. ### Step 1: Switch the desktop app to ChatGPT Click **Codex** at the top of the sidebar and choose **ChatGPT**. The app can reopen in **Codex** mode, so check this even if your dot was there yesterday. If the app then shows **Create your dot**, click **Continue**: it's the same dot. ![The desktop app's mode menu, opened from the word Codex: ChatGPT, Create, learn, and explore; and Codex, Build, debug, and ship](https://howtousedots.com/assets/shots/not-showing-up-mode-switch.jpg) Image: Pat Simmons (https://www.youtube.com/watch?v=-fzbEP_sOjk) ### Step 2: Go straight to your dot On a computer, open [chatgpt.com/dots](https://chatgpt.com/dots). It opens your dot, or the screen that creates it, when your account has access. ### Step 3: Reload, then sign out and back in Reload the browser tab, or quit the desktop app and open it again. Still nothing? Sign out of ChatGPT and sign back in, so the app loads your account from scratch. ### Step 4: Update the phone app On a phone, install the latest ChatGPT app from the App Store or Google Play, then sign out and back in. ### Step 5: Check for an incident If your dot was there and is now gone everywhere, look at [status.openai.com](https://status.openai.com). During an incident, wait for it to clear before changing anything. ### Step 6: Give the rollout a few days Dots reach accounts gradually. If your plan and region are right and you upgraded this week, check once a day. ## If you see a message instead Sometimes the row or a **Create your dot** link is there, and clicking it gets you a message. Find yours in the first column. | The message | What it means | What to do | |---|---|---| | "Dots aren’t available in your region yet" | You're on Pro in the EEA, Switzerland or the UK, where Pro has no dot | Use a Business Premium seat. [The routes for Europe and the UK](https://howtousedots.com/europe-uk) | | The same dialog, outside those regions | Access hasn't reached your account yet | Check once a day for a few days | | "Dots aren't available on your plan yet" | Your plan has no dot, or access hasn't reached you | [Check your plan](https://howtousedots.com/availability), then wait a few days | | "Dots are not available for this workspace" | Dots were switched off for the workspace and the switch is stuck | The workspace owner contacts OpenAI support | [Dots error messages](https://howtousedots.com/error-messages) decodes the rest. ## If you're on a Business or Enterprise workspace At work there's one more gate, and it belongs to your admin: your seat has to include a dot, and the workspace has to have dots switched on. ![The Permissions and roles page of a Business workspace, with a dots group and one switch, Allow members to use dots, greyed out in the off position](https://howtousedots.com/assets/shots/not-showing-up-admin-switch.jpg) *A greyed-out switch means dots haven't reached the workspace yet.* Image: u/sorryredditggg on Reddit (https://www.reddit.com/r/codex/comments/1wtpnl3/has_anyone_tried_dots_yet_my_organisation_seems/) - **Business:** you need a Premium seat, and the owner turns on **Allow members to use dots** under **Permissions & roles**. - **Enterprise, Edu and Healthcare:** an owner enables **Use dots (Beta)** under **Workspace settings**, **Permissions & roles**, **Permissions**, **Workspace default**, **Workspace capabilities**. - **Don't switch dots off and on to test it.** Once dots are switched off for a workspace, the switch can refuse to turn back on and show "Dots are not available for this workspace". If that happens, contact OpenAI support. - **FedRAMP workspaces, workspaces with Enterprise Key Management, and workspaces with UAE inference residency** can't turn dots on. [Dots for workspace admins](https://howtousedots.com/admin) has every setting. ## If none of these work That leaves OpenAI support, at [help.openai.com](https://help.openai.com). Put these in your first message so nobody has to ask: - Your plan, and your seat type if you're on Business - The country your account is in - Where you looked: browser, desktop app or phone app - The exact words of any message you saw, or a screenshot - The day you upgraded If your dot exists and only one device is missing it, keep working from a device that shows it. On a phone, [Slack](https://howtousedots.com/slack) reaches your dot without the ChatGPT app. ## Check you've got it One case where waiting is the wrong fix. **Predict: You're on Pro 200 in the UK. You've waited a week and there's still no dot. What happens if you wait another week?** - It arrives. The rollout takes time - Nothing changes - It arrives once you update the app Answer: Nothing changes The rollout delay applies to accounts that are eligible. Pro in the UK, the EEA and Switzerland doesn't include a dot, so there's nothing on its way. A Business Premium seat is the plan that includes one there. **Next:** [Set up your dot](https://howtousedots.com/setup) Create your dot in about a minute: click Your dot in ChatGPT on a computer, choose which apps to connect and where it can work, then give it a name. ### Is Pro 100 enough, or do I need Pro 200? Pro 100 is enough. Every Pro tier includes one dot: Pro 100, Pro 200 and Pro 500. ### When are dots coming to Plus? OpenAI plans to bring dots to more users and hasn't named a plan or a date. Today Free, Go and Plus don't include them. ### Is there a separate Dots app to download? No. A dot lives inside ChatGPT. You create it at chatgpt.com in a desktop browser or in the ChatGPT desktop app for macOS or Windows, then use it there and in the ChatGPT phone app. ### Is there an age limit? Yes. Dots aren't available to anyone under 18, on any plan. ### My dot is there but it isn't answering. Is that the same problem? No. A dot that shows in the sidebar and stays silent may have hit a usage stop. [Dots limits](https://howtousedots.com/limits#what-a-stop-looks-like-and-what-to-do) shows each stop and what to do. - 2026-10-06: Rebuilt around the click-through check and real pictures of where the dot appears. - 2026-10-05: First published. ## Sources - [OpenAI Help Center: Getting started with your dot (plans, regions, rollout, desktop and mobile)](https://help.openai.com/en/articles/20001530-getting-started-with-your-dot) - [OpenAI docs: Meet dots, Access section](https://learn.chatgpt.com/docs/dots) - [OpenAI Help Center: Manage dots in ChatGPT workspaces](https://help.openai.com/en/articles/20001554-manage-dots-in-chatgpt-workspaces) - [OpenAI docs: Local computer access for Work Cloud and dots (workspaces that can't join the beta)](https://learn.chatgpt.com/docs/enterprise/cloud-local-access) - [ChatGPT pricing page (the Dots row for each plan)](https://chatgpt.com/pricing) - [OpenAI Help Center: ChatGPT Business overview (seat types and prices)](https://help.openai.com/en/articles/8792828-chatgpt-business-overview) - [OpenAI: Introducing dots](https://openai.com/index/introducing-dots/) - [OpenAI community forum: OpenAI Support on rollout timing for Business Premium](https://community.openai.com/t/unable-to-enable-dots-despite-being-on-business-premium-plan/1402580) - [Pat Simmons on YouTube: screenshots of the desktop app's sidebar and its mode menu](https://www.youtube.com/watch?v=-fzbEP_sOjk) - [Futurepedia on YouTube: the phone app's menu](https://www.youtube.com/watch?v=V_1Vn2WfpEY) - [Reddit r/OpenAI: the region dialog](https://www.reddit.com/r/OpenAI/comments/1wtojni/does_anyone_have_their_dot_yet/) - [Reddit r/codex: screenshot of the workspace switch](https://www.reddit.com/r/codex/comments/1wtpnl3/has_anyone_tried_dots_yet_my_organisation_seems/) - [Reddit r/OpenAI: a workspace switch that would not turn back on](https://www.reddit.com/r/OpenAI/comments/1wujpwe/i_accidently_disabled_dots_in_my_company/)