Troubleshooter

Why is my dot not showing up?

Answer a few questions about where you're looking and what you pay for. Each path ends in one thing to do.

Question

Where are you looking for your dot?

Question

What does the top of the app's sidebar say?

Look at the top left of the window. One word sits there with a small arrow beside it.

Question

Have you created your dot on a computer yet?

Question

Which plan are you on?

Your plan is written under your name in the account menu, at the bottom left of ChatGPT.

Question

Where is your account based?

Question

Which kind of Business seat do you have?

Not sure? Your workspace owner can see it under Billing.

Question

Are you the workspace owner?

Question

What does the dots switch look like?

Open your workspace settings, then Permissions & roles. Find Allow members to use dots.

Question

How long ago did you get this plan or seat?

Your fix

Dots don't work in a phone browser

Do thisOpen the ChatGPT app on your phone, or use a computer.

It worked when your dot is the first row of the app's menu.

A phone can message and call a dot through the ChatGPT app. A phone browser can't open one at all.

See where it sits in the phone app

Your fix

The app is in Codex mode

Do thisClick Codex at the top of the sidebar and choose ChatGPT.

It worked when Your dot appears under New chat.

The desktop app has two modes. In Codex mode the sidebar lists your projects and can leave the dot out.

See the menu

Your fix

A dot has to be created on a computer first

Do thisOpen chatgpt.com on a computer, click Your dot under New chat, and finish the short setup.

It worked when you open the phone app's menu afterwards and your dot is the first row.

The phone app shows a dot that already exists. It can't create one.

Set up your dot, step by step

Your fix

Your phone app needs to catch up

Do thisUpdate the ChatGPT app, then sign out of it and sign back in.

It worked when your dot is the first row of the app's menu, above Scheduled.

A dot shows in the phone app once the app has the update that supports it. Signing back in makes the app load your account again.

Meanwhile, reach your dot from Slack on your phone

Your fix

Your plan doesn't include a dot

Do thisChoose a plan that includes one: Pro, a Business Premium seat, or Enterprise.

It worked when Your dot appears under New chat, which can take a few days after you upgrade.

Free, Go and Plus have no dot, and no setting adds one. The lowest-priced plan with a dot is Pro 100 at $100 a month.

What each plan costs · Check your eligibility

Your fix

Pro doesn't include a dot in your region

Do thisStop waiting for it on Pro. A Business Premium seat is the plan that includes a dot where you are.

It worked when you open ChatGPT on the Premium seat and Your dot is under New chat.

On Pro in these regions, clicking through shows a dialog that reads "Dots aren’t available in your region yet". The rollout doesn't change it.

Dots in Europe and the UK: the routes and what they cost

Your fix

Standard seats don't include a dot

Do thisAsk your workspace owner to move you to a Premium seat.

It worked when Your dot appears under New chat.

In ChatGPT Business only Premium seats come with a dot. A Premium seat is $100 per user per month billed annually, or $125 billed monthly.

What each plan costs

Your fix

Your workspace owner controls dots

Do thisAsk your workspace owner to open Permissions & roles and check that Allow members to use dots is on.

It worked when you reload ChatGPT and Your dot is under New chat.

Send them the admin guide

Your fix

Dots are switched off for your workspace

Do thisTurn on Allow members to use dots, then reload ChatGPT.

It worked when Your dot appears under New chat for you and for every member on a Premium seat.

Every admin setting for dots

Your fix

Dots haven't reached your workspace yet

Do thisLeave the setting alone and look again tomorrow.

It worked when the switch can be turned on.

Dots reach workspaces gradually, and access can take several days. A greyed-out switch turns live when your workspace is included.

Every admin setting for dots

Your fix

The switch is stuck

Do thisContact OpenAI support from help.openai.com and quote the message exactly.

It worked when support confirms the workspace is unlocked and the switch turns on.

This message shows after dots have been switched off for a workspace. OpenAI support can clear it.

Dots error messages, decoded

Your fix

An admin has to turn dots on

Do thisAsk a workspace owner to enable Use dots (Beta) for your workspace.

It worked when you reload ChatGPT and Your dot is under New chat.

In Enterprise, Edu and Healthcare workspaces dots are off until an owner enables them under Workspace settings, Permissions & roles, Permissions, Workspace default, Workspace capabilities. FedRAMP workspaces, workspaces with Enterprise Key Management and workspaces with UAE inference residency can't turn them on.

Send them the admin guide

Your fix

Your account is still in the rollout

Do thisReload ChatGPT now, then check once a day.

It worked when Your dot appears under New chat.

Dots reach accounts gradually, and access can take several days after you upgrade. Your plan and region are right, so there is no setting to change.

Quick things to try while you wait

Your fix

Time to ask OpenAI

Do thisContact OpenAI support from help.openai.com.

It worked when support confirms your account has access and Your dot appears under New chat.

Your plan, region and timing all check out. Before you write, open chatgpt.com/dots on a computer once: it goes straight to your dot when your account has one.

What to put in your message